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Answers to our most frequently asked questions are just one click away.
ORDERS
What payment method can I use?
We accept all major credit and debit cards. Additionally, you can choose to pay through PayPal for your convenience.
Can I pay with a gift card/voucher?
Yes! We offer E-Vouchers that are redeemable here at musto.com.au.
How do I cancel my order?
If you have not yet received your order please Contact Us and we will try our best to cancel your order.
If you have already received your order. No worries! - you can return your order for a refund by following our Returns & Exchange page.
When will my payment be taken?
If you have paid with credit or debit card, your payment will be taken when your order is dispatched from our warehouse.
If you have paid using PayPal, your payment will be taken when your order is placed at checkout.
I want to order an item that is now out of stock. What can I do?
You have two options - either contact us directly or we can email you when it comes back in stock. To set this up simply head towards the product and size you are after and click on 'not in stock? Get notified when available', from there you can enter your email address.
DELIVERY
What countries do you deliver to?
At this moment in time, we deliver to Australia and New Zealand.
What are your delivery options and how much do they cost?
Orders over $200 - Free delivery
Orders under $200 - $9 delivery fee
You can find futher information by following the link to our delivery Information page.
When will my order arrive?
We do our best to deliver all orders within 2-5 working days (Monday to Friday, excluding public holidays).
Please note: We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.
You can find futher information by following the link to our delivery Information page.
RETURNS
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return or exchange
- Once your request is approved, you will get a confirmation email with shipping guidelines
What is your return policy on sale items?
There is no refunds on sale items unless the product is damaged or faulty.
We do however offer store credit.
I want to change my order for a different size or colour. How do I do that?
Please return your items by following the instructions in our returns center. You will be given an option to 'Replace with the same item' where you can specify the size or colour you are after for exchange in the comments.
Where should I send my items when I return them?
After your request is approved, you will be given instructions on how to return your item(s) for refund or exchange.
Can I return just one item from my order?
Of course! Please follow the instructions in our returns center. From there you will be able to select only one of the items from your order for return.
Can I return an item I bought online to a retail store?
Unfortunately, you cannot do this.
However, you can find the quickest and easiest way to return your item to us in our returns center
SIZING
What size should I buy?
We have put together a Size Guide to help find your correct fit.
If you are still unsure, do not hesitate to contact us and we will be happy to help you!
I have two items that are labelled the same size but fit differently. Why is this?
Our products are designed with specific sports and uses in mind, so they are all cut slightly differently. For instance, an offshore jacket has a loose cut to allow for layering up underneath. A base layer may have a slim cut to keep it close to your skin.
If you are uncertain about a particular products size, feel free to contact our customer service team.
In any event you can always exchange your item for a different size if you prefer a different fit.
What is the best fit for a base layer?
Base layers are designed for wicking moisture from your skin and are usually best when worn very close to the skin in a slim fit.
Our Size Guide will help you find the best fit.
What is the best fit for a mid layer?
A middle layer is designed to add warmth by trapping heat close to you. A middle layer should fit comfortably, allowing freedom of movement, but should not be too loose or it will not be able to trap warm air.
Our Size Guide will help you find the best fit.
What is the best fit for a outer layer?
An outer layer is a weatherproof layer that should fit with enough room to allow you to layer up underneath for warmth. Make sure it is comfortable and is long enough in the body/ sleeves/ legs to protect you from the elements.
Our Size Guide will help you find the best fit.
What should I consider when buying technical clothing?
There are a lot of things to consider when choosing your technical clothing. But to start with, think about what activities you will be using it for and what weather you will use it in. This will help you know what performance features you need most, e.g. warmth, light weight, camouflage, ocean waterproofing. Our What to Wearguides will help you choose the best clothes for your sport or activity.
CARE INSTRUCTIONS
How do I care for technical sailing gear?
Learn how to properly take care of your technical sailing gear with our Care Instructions.
Can I get my gear repaired?
At Musto, we believe that high quality products should last for a long time. Eventually, items do get worn out or accidentally damaged, so we offer a repairs service. Read about our repairs service.
Do you offer warranty on your garments?
For over 50 years, sports professionals have trusted Musto clothing. Technically engineered and real-world tested by the world’s elite, all Musto garments and footwear are warranted to the original owner against defects in materials and workmanship. Should any purchased product fail due to a manufacturing defect within two years of the purchase date, we will provide a replacement or organise a repair, at our discretion. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Musto clothing manufactured with Gore-Tex fabric also features their ‘Guaranteed to keep you Dry Promise’, which ensures the garment remains waterproof, windproof and breathable for the intended use, and useful life of the garment.
Do you offer garment alterations
Yes! we do. Alterations are listed under our product repairs service. For full details and how to get a quote, please see our Product Repairs page.